Cameron Williams

Privacy Policy

Effective date: September 14, 2026. This messaging service is operated by Cameron Williams (“we,” “us”). This page describes how we use information in the current customer messaging and lead-response software. It is a compliance-oriented draft, not legal advice.

This is an internal agency/admin dashboard. There are no public customer accounts. A platform administrator signs in to manage organizations, leads, and SMS conversations. Messages are sent and received with Twilio.

1. Information we collect

Depending on how the dashboard is used, we may store:

  • Administrator account email and optional display name
  • Organization names and related business-configuration fields
  • Lead name, phone number, and email when entered or received
  • SMS and conversation content, including message bodies
  • Phone numbers in E.164 format used to route two-way SMS and to record opt-out / opt-in state
  • Service-inquiry details that appear in leads or message threads
  • Technical information needed to operate the service, such as authentication session data and server logs (phone numbers in logs are masked where implemented)

We do not operate public marketing signup forms, advertising cookies, or a consumer account profile system in the current application. A public development/test SMS opt-in form is available for designated recipients; it is not a marketing signup.

2. How information is used

We use this information to:

  • Respond to service inquiries through the admin dashboard
  • Provide customer-support style SMS replies sent by an administrator
  • Manage SMS conversations and delivery status
  • Honor STOP/START messaging preferences
  • Operate, secure, and troubleshoot the application
  • Meet legal, carrier, and A2P/10DLC compliance obligations

The current application does not send AI-generated messages and does not send automated marketing campaigns.

3. SMS and mobile information

Mobile phone numbers, SMS opt-in data, and messaging consent are not sold, rented, shared, or provided to third parties or affiliates for their own marketing or promotional purposes.

SMS consent is stored per organization and phone number so that an explicit opt-out blocks application-generated sends for that organization and number. We do not treat merely creating a lead, or an unknown consent status, as permission for automated or marketing messages. An inbound customer text may be answered with a conversational reply to that inquiry. Automated follow-up, if offered later, would require a documented opt-in appropriate to that purpose. Marketing SMS is not part of the current program.

4. Service providers

Infrastructure providers process data only as needed to run the service. They are not given SMS consent or mobile numbers for their own marketing. Current providers include:

  • Twilio, for sending and receiving SMS and related delivery events
  • Supabase, for authentication and application database hosting
  • Vercel, for hosting the application

5. Data retention

We have not implemented a fixed automatic deletion schedule. Information is retained only as reasonably necessary to operate the service, meet legal and compliance requirements, support security, and carry out legitimate business purposes related to the dashboard.

6. Security

We take reasonable steps to protect information, including authenticated administrator access and least-privilege handling of provider callbacks. No method of transmission or storage is completely secure, and we do not guarantee that unauthorized access cannot occur.

7. SMS choices

  • Reply STOP to opt out of SMS from this program.
  • Reply START to re-opt in where the carrier and Twilio support it.
  • Reply HELP, or contact us at the address below, for help.
  • Opt-out requests are honored. The application blocks outbound SMS to opted-out numbers and does not provide an override.

8. SMS program disclosures

Message frequency varies based on the customer’s inquiry and whether an administrator replies. Message and data rates may apply. Carrier delivery is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.

More detail is on the SMS Terms / Messaging page and in our Terms.

9. Contact

Questions about this policy or the SMS program: admin@cameronwilliamstech.com. Sender: Cameron Williams.